Frequently Asked Questions

Who can fundraise with See's?

Charitable and/or nonprofit organizations registered with the IRS under a 501-C3 status, such as a church, youth group or school, are eligible to fundraise with See's Candies. Privately owned for-profit businesses are not eligible.

How do I start Yum-Raising?

Simply log in or create a new account if you don't already have one. Next, select or add your organization, and create your storefront by selecting the candies and setting the selling prices. We suggest setting them at full retail price or slightly above; you will not be able to lower prices below retail price. Finally, recruit some Helpers and share the storefront link with your family, friends, and contacts through social media and email!

How do I set up my storefront?

Click on the Yum-Raising storefront tab to name your online store, choose your candy, set a profit goal and more. Click "Save" and you are now the Yum-Raising Coordinator! As the Coordinator, you can build your customized storefront using our handy design tools. Select the candy, set pricing and get ready to earn money.

Can I open multiple storefronts at the same time?

Yes! In addition to our year-round All Year program, we also offer four seasonal programs: Winter, Valentine's Spring and Summer. You can run an All Year storefront and a seasonal storefront at the same time, when applicable. Note, If you would like to run events for 2 different Organizations, please use a separate email log in.

How do I recruit Helpers?

It's easy to rally the troops via email by importing your contacts or directly entering their email addresses. Once they receive a link to get started, each Helper can grow your network of shoppers by inviting their friends and family to purchase from your Yum-Raising storefront.

What is a Yum-Raising Coordinator? What is a Helper?

The Coordinator is the person who creates and is responsible for the Yum-Raising storefront.* This includes the storefront design, candy selection, recruiting Helpers, sales tracking and marketing. Helpers do many of the same tasks, such as promoting the storefront and help expand your network of supporters on social media. *Coordinators must be at least 18 years of age

Do you provide a QR code for my storefront?

To receive a QR code, simply add yourself as a Helper. You will receive a QR code along with a link to your storefront via e-mail.

How can I spread the word about my event?

You can use our marketing tools to promote the Yum-Raising storefront through emails and social media posts. We automatically track how many candy orders result from each marketing effort so that you can monitor the success of every email or post!

To get started with our easy-to-use email templates, visit the Email Management tab and upload your email list. Once the email addresses have been uploaded or manually added, you're ready to start using the templates to the spread the word! Prefer to post on social media? Visit the storefront details section of the pertinent storefront to access your link and post on social media.

How do I know if I am the Coordinator or the Helper?

When you log in and create a new storefront, you automatically become the Coordinator. You are a Helper if you received an email asking you to assist with an existing Yum-Raising storefront that has already been created.

Who should my invited supporters contact if they need help?

We're here to help your supporters! Contact our Yum-Raising specialists directly via email at yumraising@sees.com or by calling 877.599.7337 if you require assistance with placing an order.

Can my supporters place an order and pick up at a local store to save on shipping?

Unfortunately, this option is not available.

Can I add, remove or change pricing to items in my shop once it is open for business?

You can add items offered from the season you selected to your shop or remove them at any time. Pricing, however, cannot be adjusted once the shop is open. If you remove an item and add it back to your shop, the original price that was designated must remain. We suggest setting prices at full retail price or slightly above.

How do I cancel an order for a supporter and how will they be refunded?

If your supporter needs to cancel an order, they will need to contact a Yum-Raising specialist for assistance.

What happens when my storefront closes?

An email will be sent to the storefront Coordinator and Helpers with a summary of the total profit earned. Once your storefront is closed, supporters will no longer be able to place orders. See's will then process your profit check and send it your way!

How long will it take for supporters to receive their orders?

Items will be shipped as soon as the order is placed. If your storefront contains seasonal items, the candy will be sent on the first available ship date (information regarding seasonal availability dates can be found on the Product Preview page). Shipping is valid within the contiguous U.S., Alaska, and Hawaii.

Where will the candy orders be delivered once the shop is closed?

All candy will be shipped directly to each supporter when they make a purchase. There is no work on the Coordinator's part to collect or distribute candy orders.

Where do you ship?

Shipping is valid within the contiguous U.S. including PO Boxes. Shipping is also available to Alaska and Hawaii. We are temporarily not shipping to APO/FPO/DPO.

How much does shipping cost?

Shipping costs are dependent on the value of the candy that has been ordered by your supporter. Since gift cards ship free of charge, they are not combined with candy values to qualify for tiered shipping promotions. Offer valid on shipments within the contiguous U.S. only, excluding PO boxes, APO/FPO, Alaska and Hawaii addresses. Please refer to the shipping rate table below: Note, shipping rates to Alaska and Hawaii differ from the table below. Shipping rates are subject to change.

Candy Value per Recipient	Ground Shipments (Up to 6 business days) Yumraising Exclusive
Up To $39.99	$8.95 $7.95
$40 - $69.99	$10.95 $5.95
$70+	$14.95 Free

WARM WEATHER SHIPPING (April through mid-October)

• Non-chocolates, such as Lollypops and Peanut Brittle, can be delivered with regular packaging and standard shipping. No additional warm weather packaging fees are applied, making these candies ideal for the warmer season.

Chocolate & Heat-Sensitive Candy Shipments:

• To reduce the risk of melting and to ensure a speedy delivery to your door, all chocolates and heat-sensitive candy are delivered in insulated containers with reusable cold packs and shipped via 2-day delivery, at an additional cost.

Why am I being charged Sales Tax?

Yumraising.com is required by state and local jurisdictions to collect applicable sales tax, which is calculated based on the product price and shipping address of your order.

Will my gift card and my candy arrive together?

Gift cards will ship separately from your candy order. Gift cards also ship free of charge so they are not combined with candy values to qualify for tiered shipping promotions.

Can I combine See's Fundraising orders with my Yum-Raising shop orders?

No, we are not able to combine See's Fundraising orders with those made in your Yum-Raising storefront. See's Fundraising is a separate program which requires a minimum purchase of $500 in order to unlock volume pricing, whereas Yum-Raising has no minimum order threshold. We recommend you select the fundraising method that best fits your needs.

How will I earn money?

Supporters will place their orders and pay directly through your online storefront. Once your storefront closes, we'll notify you of the total profit earned and send you your profit check!

When can I expect to receive the profit check?

Profit checks will be processed within approximately 30 business days* and will be made payable to your organization. If you require a different name printed on the check, please contact us at yumraising@sees.com or 877.599.7337. *Profit checks may take longer than 30 business days.

Who do I contact if I need help or have questions?

Our Yum-Raising Specialists are happy to help! Contact us at yumraising@sees.com or 877.599.7337.